These days, it’s very easy for customers to get the message out when they feel a company has wronged them. Get a few folks on Twitter, tack on a hashtag to the tune of #thiscompanysucks, and suddenly you’re at the center of a nationally trending conversation that could’ve been easily prevented had you just been prepared. More than ever, companies need to have a strategy in place to prevent online customer service dust ups from becoming full-blown disasters.
The infographic below offers tips on how to get started:
Click to Enlarge.